Refund Policy

Last updated: 10 November 2026

This policy covers credit packs bought on BounceSimulator.

All purchases are final

Once your payment goes through and the credits are added to your account, the purchase can't be refunded or cancelled. This applies whether or not you have used the credits. Please check the pack and the price before you pay.

Credits never expire, so you can use them whenever you like.

If a payment doesn't go through

Payments are handled by Razorpay, not by us. If money left your account but the payment failed, or no credits were added, we never received it. Razorpay and your bank return it to you automatically, usually within 5–7 working days.

If it hasn't come back after that, contact Razorpay support or your bank with the payment reference from your Razorpay receipt. You can also email us, and we'll help you find the payment.

If you were charged twice

Razorpay or your bank reverses the extra payment. If it isn't reversed, email us the payment references and we'll help you sort it out with Razorpay.

When an export fails

If an export fails or you cancel it, you aren't charged again. Start it again from the Studio or from My videos, and it uses the same credit.

Free exports

Free exports cost nothing, so there's nothing to refund.

Contact

studioloopsyt@gmail.com · We reply within 2 working days. If you're not happy with our answer, contact our Grievance Officer.